Who We Are
We are operations executives and service managers. We’re team leads and customer service associates. We’re schedulers, recruiters, trainers, and coaches. We are brand ambassadors.
What We Do
We are an extension of our client's brand, working on their behalf to provide their customers with a fantastic customer service experience. We answer their questions and solve their problems. Most of all, we strive to create meaningful connections with them and exceed their expectations, so they keep coming back to the brand again and again.
Who We Do It For
We have the privilege of partnering with forward-thinking companies that share our passion for customer experience and a drive to make a genuine, long-lasting connection with their customers.
What it’s Like to Work in Customer Service
Our customer service professionals work from home. No suits and ties are required! It's a culture of training and learning, recognition and acceptance, celebrations, and a sense of family. Because delighting customers can be hard work, we tend to build a strong sense of solidarity and a deep camaraderie amongst our teams.
At JoS, associates have opportunities to:
Communicate with customers and make a positive difference in their day
Gain experience, take courses, and develop new skills
Receive recognition, bonuses, and performance-based rewards
Build diverse friendships
Participate in fun employee engagement activities
Have career growth opportunities